Refund & Returns Policy

Return Policy

If you are not 100% satisfied with your product, new, unworn items can be returned to Eurekaah within 90 days of delivery. Non-personalised pieces are eligible for a full refund, if within 30 days of delivery.

Personalized jewelry pieces are made specially for you; therefore, can either be returned for exchange or store credit.


You must return your original item before we are able to send your new item to production. If you want to exchange an item, please first reach out to service via live chat or email

If a customer qualifies for a Price Difference Refund, they will receive the refund in the form of store credit. Cash refunds will not be provided. The store credit will be equivalent to the price difference between the original purchase price and the updated item price at the time of the request.

Damaged Item:

  • Visit our ‘Contact Us’ page, Fill in the form and add ‘Inquire about received order’ and any relevant information such as (My item is damaged/There is a mistake in my order/Something is missing, etc.).
  • Attach a clear image of the damaged item and describe the matter.
  • You can return your item for a full refund within 30 days of delivery.

Cancellation Policy

  • Once your order has been submitted we are immediately beginning the process of production of your personalised items.
  • Since each item is uniquely made for our customers and we start production straight away, please let us know up to 12 hours after placing your order if you want to cancel it. Please be advised that after 12 hours, we are able to offer either exchange or store credit. To cancel your order, please contact our customer care team.
  • Cancellation is only possible before item has shipped.
  • Cancellations will be processed on the day we receive your cancellation request.

Eurekaah reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies please contact our customer service.